Refund Policy
Simple, fair, and on your side — how returns, exchanges and refunds work.
Returns & Exchanges
You may request a return or exchange within 14 days of receiving your order. Items must be unworn, unwashed, and in their original condition with all tags attached.
How to Request
Contact us by phone or email with your order number, or visit any of our branches with the item. Our team will guide you through the process.
Refund Method & Timing
Approved refunds are issued to the original payment method. Card and online payments are refunded to the same card within 5 to 14 business days, depending on your bank. Cash-on-delivery orders are refunded in cash at a branch or as store credit.
Shipping Fees
Delivery fees are non-refundable, unless the return is due to a defective or incorrect item — in that case we cover the full amount including shipping.
Damaged or Wrong Items
Received something defective, damaged, or not what you ordered? Contact us within 48 hours of delivery and we will replace it or refund you in full — no questions asked.
Non-Returnable Items
For hygiene reasons, underwear and items marked as final sale cannot be returned or exchanged unless defective.
Need a hand?
We are here to help with any return or refund